EbiCart Return Policy
At EbiCart, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or needs, and we are here to assist with any returns or exchanges. Please read the following policy for a smooth return experience:
Eligibility for Returns
• Products can be returned within 15 days from the date of delivery.
• To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it, including all original packaging, tags, and labels.
• Certain items such as perishable goods (e.g., food, flowers), personal care items (e.g., cosmetics, underwear), and customized products are not eligible for returns.
Conditions for Refunds
• Damaged or defective items: If you receive an item that is damaged or defective, you may request a refund or replacement. Please contact us within 48 hours of receiving the product.
• Change of mind: If you wish to return a product for any reason other than a defect (e.g., wrong size, change of mind), you are responsible for return shipping costs, and the item must meet the eligibility criteria mentioned above.
How to Initiate a Return
1. Contact our customer support through our website or by emailing support@ebicart.com within the return window, stating your order number and reason for the return.
2. Upon approval, you will receive a Return Authorization Number (RAN) and instructions for returning the item.
3. Ship the product back to us using a traceable shipping method. EbiCart is not responsible for lost or damaged returns.
Refund Process
• Once your returned item is received and inspected, we will notify you via email about the status of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.
Exchanges
• If you need to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
Non-returnable Items
• Gift cards
• Clearance items
• Downloaded software or digital products
• Items with visible signs of use
Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at info@ebicart.com or call us at +965 - 60607217
EbiCart Return Policy
At EbiCart, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or needs, and we are here to assist with any returns or exchanges. Please read the following policy for a smooth return experience:
Eligibility for Returns
• Products can be returned within 15 days from the date of delivery.
• To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it, including all original packaging, tags, and labels.
• Certain items such as perishable goods (e.g., food, flowers), personal care items (e.g., cosmetics, underwear), and customized products are not eligible for returns.
Conditions for Refunds
• Damaged or defective items: If you receive an item that is damaged or defective, you may request a refund or replacement. Please contact us within 48 hours of receiving the product.
• Change of mind: If you wish to return a product for any reason other than a defect (e.g., wrong size, change of mind), you are responsible for return shipping costs, and the item must meet the eligibility criteria mentioned above.
How to Initiate a Return
1. Contact our customer support through our website or by emailing support@ebicart.com within the return window, stating your order number and reason for the return.
2. Upon approval, you will receive a Return Authorization Number (RAN) and instructions for returning the item.
3. Ship the product back to us using a traceable shipping method. EbiCart is not responsible for lost or damaged returns.
Refund Process
• Once your returned item is received and inspected, we will notify you via email about the status of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.
Exchanges
• If you need to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
Non-returnable Items
• Gift cards
• Clearance items
• Downloaded software or digital products
• Items with visible signs of use
Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at info@ebicart.com or call us at +965 - 60607217