Return Policy Page

EbiCart Return Policy

At EbiCart, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or needs, and we are here to assist with any returns or exchanges. Please read the following policy for a smooth return experience:

Eligibility for Returns

Products can be returned within 15 days from the date of delivery.

To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it, including all original packaging, tags, and labels.

Certain items such as perishable goods (e.g., food, flowers), personal care items (e.g., cosmetics, underwear), and customized products are not eligible for returns.

Conditions for Refunds

Damaged or defective items: If you receive an item that is damaged or defective, you may request a refund or replacement. Please contact us within 48 hours of receiving the product.

Change of mind: If you wish to return a product for any reason other than a defect (e.g., wrong size, change of mind), you are responsible for return shipping costs, and the item must meet the eligibility criteria mentioned above.

How to Initiate a Return

1. Contact our customer support through our website or by emailing support@ebicart.com within the return window, stating your order number and reason for the return.

2. Upon approval, you will receive a Return Authorization Number (RAN) and instructions for returning the item.

3. Ship the product back to us using a traceable shipping method. EbiCart is not responsible for lost or damaged returns.

Refund Process

Once your returned item is received and inspected, we will notify you via email about the status of your refund.

Approved refunds will be processed to your original payment method within 7-10 business days.

If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.

Exchanges

If you need to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.

Non-returnable Items

Gift cards

Clearance items

Downloaded software or digital products

Items with visible signs of use

Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at info@ebicart.com or call us at +965 - 60607217

EbiCart Return Policy

At EbiCart, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or needs, and we are here to assist with any returns or exchanges. Please read the following policy for a smooth return experience:

Eligibility for Returns

Products can be returned within 15 days from the date of delivery.

To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it, including all original packaging, tags, and labels.

Certain items such as perishable goods (e.g., food, flowers), personal care items (e.g., cosmetics, underwear), and customized products are not eligible for returns.

Conditions for Refunds

Damaged or defective items: If you receive an item that is damaged or defective, you may request a refund or replacement. Please contact us within 48 hours of receiving the product.

Change of mind: If you wish to return a product for any reason other than a defect (e.g., wrong size, change of mind), you are responsible for return shipping costs, and the item must meet the eligibility criteria mentioned above.

How to Initiate a Return

1. Contact our customer support through our website or by emailing support@ebicart.com within the return window, stating your order number and reason for the return.

2. Upon approval, you will receive a Return Authorization Number (RAN) and instructions for returning the item.

3. Ship the product back to us using a traceable shipping method. EbiCart is not responsible for lost or damaged returns.

Refund Process

Once your returned item is received and inspected, we will notify you via email about the status of your refund.

Approved refunds will be processed to your original payment method within 7-10 business days.

If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.

Exchanges

If you need to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.

Non-returnable Items

Gift cards

Clearance items

Downloaded software or digital products

Items with visible signs of use

Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at info@ebicart.com or call us at +965 - 60607217

All categories
Flash Sale
Todays Deal
WhatsApp